签证费可以退款吗？
2019-4-8 我在知乎第一次收到这么正式的通知，也是感到意外 事情的经过如下： 上个月（3月份）我帮我的一个朋友去申请签证，她当时已经通过了签证预评估并且交了预评费，然后我在英国大使馆官网用她的名字和生日查询，发现她的签证费是£567.24而不是之前预评估费用中的£300，于是就打电话给大使馆咨询原因 大使馆工作人员回复我说是因为他们查不到我的护照信息 所以无法给我下预签，需要我把护照寄回去重新扫描，所以不能按之前的流程退还预评费，只能等我的签证申请被拒了才能退回签证费 £567.24+£21邮费=£588.24 于是我立马把情况写在备忘录里发给了她，并建议她不要签字确认预签申请 因为一旦签了就不能再退了 这笔钱就这么白白打了水漂！ 但是就在昨天（4月2日）我偶然刷了下大使馆的微博，发现有关于签证退费的相关政策
于是赶紧打电话和大使馆沟通，没想到对方还帮我问了下其他同事，得到的答复是可以退钱的！ 大使馆人员让我将我的护照扫描件通过邮箱发给她们，过两天就可以收到退回的钱款啦～谢谢大使馆！
以下是大使馆原文 以下是原文部分翻译及补充内容： The processing fee paid to us is for the visa application process only and will be refunded if we are unable to proceed with your application due to missing or incomplete documents， which results in a refusal of your application by VFS Global UK on behalf of The Government of Australia Department Of Immigration And Border Protection (DIBP). We can also provide you an official letter from our side stating that DIBP has refused to process your visa application as it was either incomplete or lacked supporting documentation required under Australian law. However please note that the above mentioned official letter does not imply any personal liability on part of Visa International Service Centre-VFS Global UK Limited towards the amount remitted back to you as the processing charge is remitted directly to government's funds. In case there is sufficient time between receipt of such non-processing confirmation email/letter from our company along with original passport， we may still be able to re-apply at no additional cost to you but this cannot be guaranteed. Please keep all relevant documents safe until the end of the process so they can be used again when applying for another visa. If however you wish to pursue legal action against us，you could do so after making sure that our company's registration details remain unchanged. Kindly go through the Company Registration section of VFS website carefully before sending us any correspondence.
另外我还想问一句，大家都是在什么情况下才会收到这样的邮件呢？是不是只有递交签证申请被拒了才可能得到这个补偿呢？ 如果有人知道的话麻烦评论告诉我哦～谢谢大家！